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customer service
Homefile is committed to 100% customer satisfaction. If you are unable to find the answers to your questions here, please email us at customerservice@homefile.com or call us at 1-800-695-FILE (3453).
safe shopping policy
Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. Homefile.com uses Secure Sockets Layer (SSL), an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, credit card number) so no one can read it as it travels over the Internet. All account information submitted to us is safely isolated from unauthorized Internet access. Nevertheless, if you prefer, we also offer you the option of submitting your order by telephone (1-800-695-3453) or fax (443-782-0340). To view our security certificate proceed to the Checkout area and click the secure lock in the Status bar of your browser.
privacy policy
We do not sell, trade or rent your personal information to others. We may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.
cookies
Homefile.com uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our store. Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. They cannot harm your computer. We do not use cookies to store any personal or financial information about you or your computer. You must accept cookies to shop at homefile.net.
newsletter (privacy policy)
Our newsletter is used to send occasional (less than monthly) news about sales, specials or new products. You will only receive this news if you sign up for it. Unsubscribe instructions are included in each email, or you may email us at customerservice@homefile.com to unsubscribe. We will not sell, trade or rent your email address to other companies for any reason.
copyright notice
This site is owned and operated by Homefile Publishing, Inc. Unless otherwise specified, all materials appearing on this site, including test, site design, logos, graphics and images are the sole property of Homefile Publishing, Inc. Copyright 2007, all rights reserved. |
| contact us
phone: 1-800-695-FILE (3453)
fax: 1-443-782-0340
customerservice@homefile.com
Homefile Publishing, Inc.
1290 Bay Dale Drive, Suite #355
Arnold, Maryland 21012
When contacting us by mail, fax or email, be sure to include your name, e-mail address and/or daytime phone number and order number, if applicable.
about us
About twenty years ago, Michael and Mary Martin, nationally recognized Certified Financial Planners, saw the need for a good, practical system for record keeping. They spent the next two years developing the Homefile system to be comprehensive enough to cover every piece of paper, yet simple enough to use.
Now, with over 250,000 Homefile kits sold, the mission is the same, to offer peace of mind through organization, one household at a time. |
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prices
Prices are subject to change.
sales tax
A 5.0% sales tax is applied to orders shipped to Maryland.
shipping
During the order process, the total cost of goods, the cost of shipping and sales taxes (if applicable) are clearly displayed. We ship via UPS Ground to the Continental United States. These orders cannot be shipped to a P.O. Box and must have a street address for the shipping address. Orders mailed to Alaska, Hawaii, U.S. territories and APO/FPO addresses are sent via Priority U.S. mail and may be sent to a P.O. Box. We do not ship internationally. We make every effort to ship your order as quickly as possible, usually within 24 hours. All orders are processed within 1-3 business days and should arrive within 8-10 business days.
order confirmation
You will receive an order confirmation via email within 24 hours. Please enable your computer to accept email from homefile.com.
order status
You can check on the status of your order through the link in the shipping confirmation email.
returns
Of course, we strive for 100% satisfaction. If you are unhappy with our products for any reason, you may return the items in their original condition for a refund or credit within 30 days of receipt. Shipping charges will only be refunded if the return is due to our error. All returns must be accompanied by a copy of the invoice. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using UPS or insured Parcel Post for your protection.
incomplete orders/missing parts
If your order is incomplete or a kit is missing a part, please contact us at customerservice@homefile.com or
1-800-695-FILE (3453).
payment
We accept Visa, MasterCard and American Express.
gift orders
Gift orders will be sent with a gift receipt that states the giver's name and hides the prices. A gift message and any special instructions may be entered during the order check out process.
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